Frequently Asked Questions
Everything you need to know about shopping with The Ohm Store.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping within the continental US usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. If you aren't satisfied with the fit or style, you can initiate a return or exchange through our online portal.
How should I care for my Ohm Store apparel?
To maintain the quality of our fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid using bleach or high-heat tumble drying to prevent shrinkage and preserve color vibrancy.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that customs duties and taxes are the responsibility of the customer and are calculated at checkout for most regions.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to follow your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and flexible financing options through Afterpay and Klarna.